xMatters designers build communication plans that message senders configure and initiate

The communication plan builder is extremely flexible and designed so that anyone can create professional message forms quickly and easily- without having to learn complex scripting. Designers control the layout and content of messages using elements such as drop-down lists, text fields, and check boxes to create customizable messages that capture the business and communication needs of the situation being addressed.

What is a communication plan?

A communication plan lets you tailor your communications to suit the situation, recipient, and required action based on any business process, emergency, or technology. With Flow Designer, they also let you create orchestrated toolchains to automate incident management. The result is that communication plans help any organization or business to function more quickly, accurately, safely, profitably, and reliably.

Okay, so that’s what it IS, but what does it DO?

Sometimes, very specific information needs to reach the one right person who can act on the information just in time to prevent or mitigate a serious issue. (“SAP server down in Singapore. Press 1 to respond with ‘On site’.”) Other times, very specific information needs to reach a thousand interested people at once so they can change their plans accordingly. (“Parade route closures just announced for this weekend. See attachment for details.”)

If that’s the case, then what is a communication plan form?

A communication plan form is the part of a communication plan that defines the information contained in a message, how the message is presented to a recipient in a way that best suits their device, and which response options are available.

Or, in handy list form, a communication plan form lays out:

  • What does someone need to know?
  • Who needs to know it?
  • What’s the best way to get in touch with them?
  • What actions can they take?