Handling & sender overrides

The Handling and Sender Overrides form sections allow you to control how an alert behaves and how recipients interact with voice notifications (for example, you can specify the alert's priority and expiration, as well as several override, password, and voicemail options), and to override the Caller ID and display name associated with the alert to help recipients identify where the notification as been sent from.

Configure Handling & Sender Overrides options

Form designers can configure many aspects of the handling and sender overrides options. These settings provide you with a highly flexible way to tailor the options for common or unexpected situations so that the message sender can configure these options as quickly and accurately as possible.

  • Default values: optimize handling and override options by setting the default values for your business processes
  • Visibility: control which options can be modified from their default values by defining their visibility to the message sender
  • Order: place important options first by specifying the order in which options appear on the form
  • Expanded/Collapsed view: prioritize visibility or space-saving by controlling whether the Handling or Sender Overrides sections appear by default in an expanded or collapsed view on the form
  • Voicemail Option selection: take granular control over which voicemail options are presented to the message sender for standard phone notifications and conference calls.