Schedule a message

You can schedule a form or scenario to send in the future, either just one time or on a recurring basis. You might want to use a one-time scheduled message to send a notification during off hours to a recipient in a different time zone, or send other messages on a repeating daily, weekly, monthly, or yearly basis.

You can choose from one of the following frequency options for repeating messages:

  • Daily: the message is sent every day at a specific time.
  • Weekly: the message is sent at a specific time on each selected day of the week; i.e., Monday, Wednesday, and Friday.
  • Monthly: the message is sent at a specific time on the same date or day of each selected month; i.e., the 15th of every month, or the first Monday of January, April, and October.
  • Yearly: the message is sent at a specific time on the same date every year.

Supported form or scenario features

Scheduled messages support all features of forms or scenarios (i.e., properties, attachments, device options, voice interactions, response counts, etc.), with important considerations for integrated properties and conference bridges:

  • Integrated property values are populated at the time a message is scheduled; the external system is not re-queried for each recurring message.
  • A new xMatters or external conference bridge will be created for every scheduled message alert; existing xMatters conference bridges will be ignored.

Example scheduled messages

The following more detailed examples demonstrate how to schedule messages for different time frequencies.