Voice notification content

The Voice Interaction message option allows you to create content for the voice (phone) notification that is sent when the associated form is initiated. You can create new recordings, specify if the system should use text-to-speech (TTS), and preview the voice interaction to ensure that it sounds exactly as you intended.

Before you begin

Before creating a voice interaction script in the editor, it's a good idea to plan what you want the script to achieve, using an outline, flowchart, or another tool. Here are some questions to consider before you begin:

  • What existing recordings are needed in the script?
  • What new phrases need to be recorded for the script? Whose voice will be used for these?
  • What is the key information to present, and where should it be placed in the script?
  • What existing properties are needed for the script?
  • Do any new properties need to be created?
  • Are there any existing policies or procedures that must be reflected in the script?

Once you know the answers to these questions and other issues specific to your organizational needs, you can sketch out each step of the interaction, adding these elements as you work through the plan.