Jira Server steps

Flow Designer has built-in steps to help you integrate Jira Server into your event management and incident response flows.

The following steps are available:

  • Create Issue: automatically create a new issue in Jira Server, populating it with information from the event and any previous steps in the flow.
  • Update Issue: automatically update an issue record as information changes.
  • Add Comment: automatically add a comment to an issue record, either as an internal comment or as a published comment visible to the customer, adding information from the signal source or previous steps in the flow.

In the example above, the flow creates a Jira Server issue when the "Create Major Incident" response is selected. A Statuspage incident is created with details from the event and the Jira issue. Information about the event, the Jira Server issue and the Statuspage incident are all included in a message posted to a Teams channel.

Create Issue

Use the Create Issue step to automatically create a new issue in Jira Server. Map outputs from the trigger or previous steps to the inputs; at runtime, the values in the inputs are used to fill in the issue record.

Update Issue

Use the Update Issue step to automatically update an existing issue in Jira Server. Map outputs from the trigger or previous steps to the inputs; at runtime, the values in the inputs are used to update the issue record.

Add Comment

Use the Add Comment step to add a comment to an existing issue in Jira. Map outputs from previous steps to the inputs; at runtime, the values in the inputs are used to determine the issue to comment on, and the content of the comment.