Introduction to integrations

xMatters reduces incident response time by finding the right person to solve the problem when system outages require you to manage on-call schedules and escalations.

  • Reduce downtime: create and automate critical incident processes to get the right people on the job.
  • Aggregate and consolidate alert views: closed loop integration between xMatters and your applications provides a single view of all alerts, no matter how diverse and distributed your environment may be.
  • Engage resolution teams: determine message recipients based on on-call schedules, including substitutions and holidays, specific skill sets, escalation priority, and more.
  • Avoid alert fatigue: reduce the noise with targeted notifications; alerts go only to the people that need them.
  • Manage issues from anywhere: full-featured mobile apps allow you to stay in control wherever you are.

How it works

Through workflows, xMatters can become the voice and interface of an automation engine or intelligent application. When a management system detects something that requires attention, xMatters places phone calls, sends messages, or emails the appropriate personnel, vendors, or customers.

xMatters is also persistent, escalating through multiple devices and personnel until someone accepts responsibility or resolves the problem. Once contacted, xMatters gives the notified person instant two-way communication with the management system. Responses are executed immediately on the original management system event, enabling remote updates and resolution.

During the process, every notification, response, and action is logged in xMatters. For two-way integrations, xMatters also automatically annotates the original event, ticket, or request with status information.

Workflow types

There are two types of workflows you can use to build integrations: Basic Workflows and Workflows for Your Tools. You can install them from the Workflow Templates page.

You can send alerts and initiate incidents within xMatters with our basic workflows. Try out of these workflows to get started:

  • Trigger Alerts by Email: Send an email to xMatters to trigger alerts to your team.
  • Trigger Alerts by Webhook: Send an HTTP request to xMatters to trigger alerts to your team. You can use this as a starting point to set up integrations with your applications.
  • Incident Resolution: Initiate an incident in xMatters with this workflow. The installable template contains the steps you need for your incident resolution process.
  • Empty Workflow: Customize your own workflow by designing it from scratch. Follow the custom workflow guide to start building your flows.

You can use our low-code workflow templates to build integrations with your third-party tools. Use the search and filter functions on the Workflow Templates page to find a workflow for your application. If our available low-code workflows don't suit your needs, try sending alerts to your team with a webhook using the Trigger Alerts by Webhook workflow or by building an integration with a custom workflow.