DS_VOICE_IVR_DEVICES.csv
The DS_VOICE_IVR_DEVICES.csv file contains information necessary to create and maintain voice IVR devices in xMatters. Voice IVR devices are typically used for Public Address (PA) systems.
Version
DS_VOICE_IVR_DEVICES.csv is required in version 1.1 and later of the ZipSync archive. The version of the ZipSync archive is defined by the autoDataSyncVersion entry of the manifest.xml file.
|
Column Name |
Maximum Character Length |
Comments |
|---|---|---|
|
EXTERNAL_KEY |
250 |
See Standard CSV Fields. |
|
COUNTRY (optional) |
100 |
The country name to use when dialing this device (case-sensitive; see the list of valid country names below). See Valid field values for a list of valid COUNTRY field values. |
|
AREA_CODE |
10 |
Area code to use when dialing this device (non-negative integers only). |
|
PHONE_NUMBER |
30 |
The phone number for dialing this device (valid characters: 0123456789()+-.<space>). |
| EXTENSION | 10 |
The phone extension number for dialing this device (valid characters include 0123456789()+-.,<space>*#). |
|
USER_KEY |
250 |
The external_key for the user who owns this device. |
|
DEVICE_NAME |
100 |
The name for this device (must be selected from the organization’s defined device names). |
|
STATUS |
30 |
Indicates whether this device is active or inactive (ACTIVE or INACTIVE; case-sensitive). |
|
DEFAULT_DEVICE |
1 |
Indicates whether this device is a failsafe (default) device (Y or N). Failsafe devices may be contacted outside of their active timeframes when the user is targeted as part of a group and has no other active devices. |
|
DEVICE_ORDER |
38 |
Integer sequence number specifying the order of the device in the list of this user’s devices. The list starts at 0 (zero). |
|
DELAY |
38 |
Integer specifying the delay in minutes for this device. |
|
LOCK_24x7 |
1 |
The flag (Y or N) indicates to the web user interface whether the timeframe can be modified. When set to 'Y', Timeframes are locked to be on a 24 hour/day, 7 day/week schedule. |
|
IS_EXTERNALLY_OWNED |
1 |
See Standard CSV Fields. |
|
ACTION |
1 |
See Standard CSV Fields. |