Everbridge Signal Alerts

The built-in Everbridge Signal Alerts trigger initiates a flow when it receives a request from a webhook in Everbridge Signal.

Add the Everbridge Signal Alerts trigger to the canvas

  1. Go to the Triggers tab in the palette, expand the App Triggers section, and drag the trigger onto the canvas.
  2. Double-click the trigger (or click the pencil icon).
  3. Set the authenticating user and then copy the URL — you'll use this to configure Everbridge Signal. Alternatively, you can create an integration user to use as the authenticating user.

  4. Click the Flood Control tab to edit the trigger's default flood control settings. For more information about these settings, see Trigger Flood Control.
  5. Click Done.
  6. On the flow canvas, connect the steps you want to run when xMatters receives a request to that URL.

You're now ready to configure Signal to target the trigger.

Configure Everbridge Signal to send requests to the trigger URL

To have Signal send alerts to the flow trigger you must provide the trigger URL to your Everbridge Signal rep, who will configure Signal for you. Ensure you include any default recipients at the end of the URL. For example, if you want to notify Emma Pearson, Mary McBride, and the on-call members in the Monitor Team responsible for the service, you'd add &recipients=epearson,mmcbride,monitor%20team to the URL. Any special characters or spaces in the target names must be URL-encoded.

Once configured, any search you create will have an Enable xMatters button available. Here's how to create a search in Signal:

  1. Select Search from the left-hand menu, then click Create Advanced Search.

  2. Fill in the following fields on the Advanced Search window:
    • Search title: A unique title for your search that is sent to xMatters when an alert is triggered.
    • Add to group (optional): Type the name of a group. If it's listed in your Signal groups, select it.
    • Create Alert: Set the alert level. Available options are: None, Low, Medium, and High.
      • When you select an Alert level, the Alert Settings window opens. Set the parameters and click Save.
    • Mute Alert: Leave the default No selected.
    • Status: Leave the default Active selected.
    • Click Enable xMatters.

  3. Click Save.

You're ready to use the Signal alert to trigger automated flows, including steps such as sending xMatters alerts and initiating incidents, though we always recommend testing before putting things into use.

Now that Search is set, a signal is sent to xMatters when the alert conditions are met.