Fusion Risk Management

Flow Designer has built-in Fusion Risk Management steps to help you integrate Fusion into your alert management and incident response flows.

Fusion Risk Management Steps

The following steps are available:

  • Create or Update Incident: run a training exercise, or create or update an incident in Fusion, populating it with information from the alert or any previous steps in the flow.
  • Add Impacted Sites: update an existing Fusion incident with impacted sites.

To add a Fusion step to your flow:

  1. Go to the Apps tab of the palette, expand the Fusion Risk Management section, and drag the step you want onto the canvas.
  2. Connect the step to the previous step in the flow. This gives you access to the alert properties and outputs of previous steps when you configure this step's inputs.
  3. Double-click the step to edit it, and use the Setup tab to configure the inputs. You can use plain text and input variables (or both). See the following section for detailed information on the inputs, including which are required.
  4. On the Endpoint tab, configure the step to point to your Fusion Risk Management instance.

Create or Update Incident

Use the Create or Update Incident step to create a new incident or update an existing incident in Fusion. You can also use this step to run training exercises in Fusion. Map outputs from previous steps to the inputs; at runtime, the values in the inputs are used to fill in the incident record.

Inputs

Inputs with an asterisk* are required.

Label

 Description

External Incident ID*

 Unique ID of the incident in the external system. For example, an Everbridge event ID or xMatters incident number (INC-123).
Incident

Whether Fusion should create an Incident or an Exercise. Available options are: 

  • true: This is the default value and will create (or update) an incident in Fusion.
  • false: When set to false, Fusion will create an exercise.
Status Current status of the incident or exercise. For example, New, In-Progress, or Closed.
Subject Subject of the incident or exercise.
Type Type of incident or exercise. When possible this value should be an existing value in Fusion. For example,  Employee, Workforce, or Facility.
Status Summary Summary of the incident or exercise status.
Incident Close Date/Time Date and time in Fusion when the incident or exercise ended. To log the date and time correctly, Fusion requires the following format: 2024-01-01T14:30:00.000+05:00.
Incident Date/Time Date and time in Fusion when the incident or exercise started. To log the date and time correctly, Fusion requires the following format: 2024-01-01T14:30:00.000+05:00.
Severity

Numerical value for the severity level of the incident or exercise. Available values are:

  • 1 - 5
  • any custom value in Fusion
Description Detailed description of the incident or exercise.
Root Cause Root cause of the incident or exercise.
Resolution Resolution of the incident or exercise.
Address Line 1 Location where the incident or exercise occurred.
Address Line 2 Location where the incident or exercise occurred.
City Name of city where the incident or exercise occurred.
Country Name of country where the incident or exercise occurred.
Zip/Postal Code Zip or postal code for the location where the incident or exercise occurred.
State/Province/Region State, province, or region where the incident or exercise took place.
Exercise Type Type of exercise. When possible this value should be an existing value in Fusion. For example, Plan Walkthrough, Table Exercise, or Simulation.
Exercise Objective Description of the exercise objective.
Exercise Results Description of the results of the exercise.

Outputs

These outputs are available as inputs to steps further along the flow.

Label

 Description

Incident ID

 Unique ID of the incident in Fusion.
Result

Results returned by Fusion. Available options are:

  • Created
  • Updated
  • No Action

"No Action" is returned if multiple records containing the same External Incident ID are found.

Add Impacted Sites

Use the Add Impacted Sites step to automatically add impacted sites to an existing incident in Fusion. Map outputs from previous steps to the inputs to create the update.

Inputs

Inputs with an asterisk* are required.

Label

 Description

Fusion Incident ID

 Unique ID of an incident in Fusion Risk Management.
Sites Comma-separated list of sites to add to the Fusion incident.

Outputs

Label

 Description

Result

Result returned by Fusion. Available options are:

  • Success
  • Partial Success
  • Failure
  • No Sites Provided
Sites Added Comma-separated list of sites that were added to the Fusion incident.
Sites Not Added Comma-separated list of sites that were not added to the Fusion incident.