Manage incident attachments

When an incident is in progress, giving users additional information in the form of attachments can help resolve incidents more quickly. Attachments can be videos or screen captures of an error or process documents users need to resolve the incident. For resolvers or stakeholders who might be added to an incident later in the resolution process, attachments can provide invaluable background information.

The number of allowed attachments and their file size limits is based on your pricing plan.

Screen capture of the Attachments section containing three attachment names and descriptions.

The following file types are available as incident attachments:

  • Images: BMP, GIF, ICO, JPEG, PNG, SVG+XML, TIFF
  • Multimedia: MP3, MP4, WAV, MOV, AVI, WMV, MPG, MPEG, VOX
  • Microsoft Office: DOC, DOCX, XLS, PPT etc.
  • Open Document: ODT, ODS, ODP, ODG
  • Other: CSV, HTML, TXT, XML, XMLA, PDF, ZIP, X-ZIP, BIN

Changes to attachments are logged in the timeline.