Use the incident timeline

You can use the timeline to keep track of everything that happened during the incident, recording incident activity in real-time and noting who made the change — when the incident was initiated, when resolvers were added and any comments they made, if resolvers were notified or stopped being , and changes to incident details such as summary and description, status and severity, and more.

The timeline is a powerful information source both while the incident is active and after it's been resolved because it can include rationale and details for any changes made during the resolution process.