Create a Post-Incident Report

The Post-Incident Report builder is available to Advanced plan customers and lets you create a Post-Incident Report to document the incident postmortem process. This allows users to share key information and understanding about why an incident occurred, how resolvers responded, and what preventive actions can be taken to ensure it doesn't happen again.

Create a Post-Incident Report

Reports can be created once an incident is in the Resolved status. The incident owner or company supervisor can generate the report in the Incident Console.

To generate a Post-Incident Report:

  1. On the Incidents screen, click the Summary of the incident.
  2. In the top right corner of the Incident Console, click Create Post-Incident Report.
    • Once a Post-Incident report is created, the button changes to View Post-Incident Report.
  3. At the top of the report, you can edit the title and see when it was created, and when and who last updated it.
  4. Complete the report sections:

Post-Incident Report sections

The Post-Inclident report is split into the following sections:

Report permissions

Only incident owners or company supervisors can create a Post-Incident Report or edit report owners. However, once a report is created, the report owner can be changed to any xMatters user by the current report owner, their supervisor, or a company supervisor. Any authenticated xMatters user can edit or view the report.

To change the Post-Incident Report owner:

  1. Under the Roles section, click Edit.
  2. Type the name of the xMatters user to find and select them from the list.
  3. Click Update.