Create a Post-Incident Report

The Post-Incident Report builder is available to Advanced plan customers and lets you create a Post-Incident Report to document the incident postmortem process. This allows users to share key information and understanding about why an incident occurred, how resolvers responded, and what preventive actions can be taken to ensure it doesn't happen again. Once a Post-Incident Report is created, you can update its status or export it to be shared with other colleagues or stakeholders.

Create a Post-Incident Report

Reports can be created once an incident is in the Resolved status. The incident commander or company supervisor can generate the report in the Incident Console.

Update the report status

The Post-Incident Report owner can change the report status to let resolvers and contributors know how it's progressing (for example, if further edits are required or if it can be distributed to stakeholders).

Post-Incident Report sections

The Post-Incident report is split into the following sections:

Report permissions

Only incident commanders or company supervisors can create a Post-Incident Report or edit report owners. However, once a report is created, the report owner can be changed to any xMatters user by the current report owner, their supervisor, or a company supervisor. Any authenticated xMatters user can edit or view the report.


You can export a Post-Incident Report as a DOCX or PDF file to share with others outside of xMatters or convert it to an editable document.