You can use the Timeline tab during an active alert to quickly gain insight into the way an incident is progressing and to see who is actively working to resolve the issue. You can also review the timeline after an alert has completed to make improvements to your incident management process.

The timeline is a chronological and visual representation of when and how recipients were notified for an alert, and includes details about how they responded.

The timeline displays the start time on the left side of the screen and the time the alert ended, or is expected to end, at the right side of the screen. The bar across the top of the timeline indicates the duration of the current view. For alerts in progress, a green line is used to indicate the current time. Refresh the timeline as an alert progresses to update the current time and the information displayed.

Each recipient is displayed as a row in the timeline. Icons on the timeline represent communications that occur, such as when a notification was delivered to a user or when a recipient responds to a notification. Click on any icon to see a fly-out with more information about the action it represents, then click again to close the fly-out.

The members of groups and dynamic teams are displayed as individual recipients on the timeline.

Adjust the Timeline view

You can zoom in and out of the timeline to show more or less detail. The bar at the bottom of the timeline displays the total time of the alert and highlights the section of time currently displayed along the top of the timeline.

Timeline icons

The timeline uses icons to represent communications that occurred during the alert, including icons for notification deliveries, user responses, and comments.