Schedule

Your current on-call status is displayed at the top of the schedule window.

Next On-Call

If you're not currently on call, the status displays when you're next on call and the start time of the shift.

Currently On-Call

If you are currently on call, the status displays the length of time that you'll remain on call and the time at which your on-call status ends.

The Shifts list highlights which shifts you're currently on call for:

The Filter By selector can be used to display shifts based on your position in the escalation order.

Select to view shifts using one of the following filters:

The shift filter can be used to screen out shifts where a user may not have true on-call responsibilities, such as when only their device is a member of the group, or if they are part of a 24x7 broadcast group or a rotational group with large escalations.

Primary On-Call and Primary and Secondary On-Call status is based on time delays in the escalation order for a group, not the user's position in the list of users in the group. Multiple users may have primary or secondary escalation positions in a group.

The daily schedule lists the shifts you are assigned to, including when each shift begins and ends, whether the shift spans multiple days, and highlights the shifts and days you're currently on call for:

The Scheduled Absences button displays how many temporary absences you have scheduled. Click the button to view the details or click Add Absence to add a new absence.

For more information about managing your temporary absences, see Set a temporary absence.

1. On the Schedule tab of your user profile, click Calendar Settings > On-Call Reminders.
2. In the On-Call Reminders dialog box, click the Enable On-Call Reminders toggle.
3. Select the shifts you want to receive reminders for:
   1. Primary On-Call: Receive reminders only for shifts where you are in the primary on-call position.
   2. Primary and Secondary On-Call: Receive reminders only for shifts where you are in the primary or secondary on-call position.
   3. All Shifts: Receive reminders for all of your on-call shifts. (You will not receive reminders for any broadcast groups you belong to.)
4. To select the device or devices that you want to receive reminders on, click in the field to display a list of available devices and select the check box beside the ones you want to include.
5. The default reminder is for 15 minutes before your shift, but you can modify it to any time you choose. To add another reminder, click Add On-Call Reminder and set the number and units fields to configure the reminder.
6. Click Save to accept the settings and close the dialog box.

You must have at least one device and one reminder configured to save your changes. To remove or cancel all reminders, turn reminders off by toggling the Enable On-Call Reminders option at the top of the dialog box.

As we continue to improve and refine this feature, be aware that on-call reminders may not experience the same level of reliability as our standard notification services.

A few limitations to keep in mind:

1. 24x7 shifts: On-call reminders do not apply to 24x7 shifts without escalation delays. These are typically used as broadcast groups with everyone on call so they can be reached at once, and we don't think it would make sense to remind you about these every day.
   1. Exception: On-call reminders are sent for 24x7 shifts that contain an escalation delay after at least one user (meaning there are primary and secondary on-call users) and there's a shift rotation.
2. Minimum shift recurrence: Shifts must reoccur at least once every 90 days for on-call reminders to apply.
3. Shift rotations: On-call reminders are not sent for shifts with event-based rotations, although they do apply to shifts with schedule and shift-based rotations.
4. Dynamic teams: Members of dynamic teams do not receive on-call reminders.
5. Updates to shifts: If you make changes to your groups or shifts, it may take up to 15 minutes for the system to update your on-call reminders.