The schedule tab displays the current on-call status for a user and their upcoming on-call schedule. It shows at-a-glance how long the user is on call, which groups and shifts they're currently on call for, and when they are next on call.
A user's current on-call status is displayed at the top of the schedule window.
If the user is not currently on call, the status displays when the user is next on call and the start time of their shift.
If the user is currently on call, the status displays the length of time that the user remains on call for and the time their on-call status ends.
The Shifts list highlights which shifts you're currently on call for:
The Filter By selector can be used to display a user's shifts based on their position in the escalation order.
A user can select to view shifts using on of the following filters:
Displays only shifts where the user is Primary On-Call.
|Primary and Secondary On-Call
Displays shifts where the user is Primary On-Call and shifts where the user is Secondary On-Call.
Displays all of the user’s scheduled shifts, regardless of where they are in the escalation order, and includes any shifts where the user’s device is a member.
The shift filter can be used to screen out shifts where a user may not have true on-call responsibilities, such as when only their device is a member of the group, or if they are part of a 24x7 broadcast group or a rotational group with large escalations.
Primary On-Call and Primary and Secondary On-Call status is based on time delays in the escalation order for a group, not the user's position in the list of users in the group. Multiple users may have primary or secondary escalation positions in a group.
The daily schedule lists the shifts the user is assigned to, including when each shift begins and ends and whether it is a multi-day shift.
The list highlights the shifts and days you're currently on call for: