Incident details

When added to the layout of a flow trigger form, the Incident Details section allows incident initiators to enter key incident information.

This section requires incident initiators add a brief summary, a more detailed description, and the severity of the incident. Any values you enter on the form layout become the default values displayed to someone using the form.

For more information on managing and resolving incidents using xMatters, see Incident Management. For information on editing the incident resolution workflow, see Incident Resolution Workflow.