Flow Designer has a BigPanda Incidents trigger and built-in BigPanda steps to help you integrate BigPanda into your alert management and incident response flows.

BigPanda Steps

The following steps are available:

  • Add Comment: automatically add a comment to an existing BigPanda Incident.

In the example above, the flow creates an alert when a signal from BigPanda comes into xMatters. When a user acknowledges the notification, a comment is added to the BigPanda Incident.

Add Comment

Use the Add Comment step to automatically add a comment to an existing BigPanda Incident. Map outputs from previous steps to the inputs to create the comment and determine what incident to comment on.

BigPanda Incidents trigger

The built-in BigPanda Incidents trigger initiates a flow when it receives a request from a webhook in BigPanda.

Add the BigPanda Incidents trigger to the canvas

  1. Go to the Triggers tab in the palette, expand the App Triggers section and drag the trigger onto the canvas.
  2. Double-click the trigger (or click the pencil icon).
  3. Set the authenticating user, and then copy URL — you'll use this to set up the webhook in BigPanda. Alternatively, you can create an integration user to use as the authenticating user.

  4. Click the Flood Control tab to edit the trigger's default flood control settings. For more information about these settings, see Trigger Flood Control.
  5. Click Done.
  6. On the flow canvas, connect the steps you want to run when xMatters receives a request to that URL.

You're now ready to configure BigPanda to target the trigger.

Configure BigPanda to send requests to the trigger URL

To have BigPanda send alerts to the flow trigger, you need to configure a webhook and set it to use the trigger URL.