Dynatrace

To add a Dynatrace step to your flow:

1.  Go to the Apps tab, expand the Dynatrace section, and drag the Add Comment step onto the canvas.
   • For instructions on using the Dynatrace trigger, see Dynatrace Problems trigger.
2. Connect the step to the previous step in the flow. This gives you access to the alert properties and outputs of previous steps when you configure this step's inputs.
3. Double-click the step to edit it, and use the Setup tab to configure the inputs. You can use plain text and input variables (or both). See the following section for detailed information on the inputs, including which are required.
4. On the Endpoint tab, configure the step to point to your Dynatrace instance.
   • You can select a pre-existing endpoint or configure a new endpoint

Inputs

Inputs with an asterisk* are required.

Outputs

This step has no outputs.

Inputs

Inputs with an asterisk* are required.

Outputs

1. Go to the Triggers tab in the palette, expand the App Triggers section, and drag the trigger onto the canvas.
2. Double-click the trigger (or click the pencil icon).
3. Set the authenticating user and then copy the URL — you'll use this to configure Dynatrace. Alternatively, you can create an integration user to use as the authenticating user.

   

4. Click the Flood Control tab to edit the trigger's default flood control settings. For more information about these settings, see Trigger Flood Control.
5. Click Done.
6. On the flow canvas, connect the steps you want to run when xMatters receives a request to that URL.

You're now ready to configure Dynatrace to target the trigger.

To have Dynatrace send alerts to the flow trigger, you need to configure a webhook and set it to use the trigger URL.

1. In Dynatrace go to the Settings menu.

   

2. Expand the Integration menu and click Problem notifications.

   

3. Click Add notification and select xMatters from the list of notification types.

   

4. Fill in the following fields:
   • Notification type: xMatters.
   • Display name: The name of the notification configuration.
   • xMatters URL: Paste the trigger URL you copied from the Dynatrace trigger in Flow Designer. Add the target names of any recipients you want to notify when the alert fires to the end of the URL.
     • For URL authentication, use an ampersand to attach recipients. For example, if you want to notify Emma Pearson and the on-call members in the group responsible for the Antares service, you'd add &recipients=epearson,antares to the end of the URL.
     • For other authentication types, use a question mark to attach recipients. For example, if you want to notify Barry Gull and the on-call members in the group responsible for the Cassiopeia service, you'd add ?recipients=bgull,cassiopeia to the end of the URL.
     • You must URL-encode any special characters or spaces in the target names.
   • Leave the toggle for Accept any SSL certificate unselected.
   • Leave the Custom JSON payload section unchanged.

   

   If you want to use Basic Authentication, you must Base64 encode the username and password of an xMatters user with permission to access the workflow. You can create a Base64 encoded username and password at https://www.base64encode.org/ or by typing echo “username:password” | base64 into a terminal.

   • Under Additional HTTP headers, click Add item.
   • Set the name of the new header to Authorization, and the value to Basic<Base64_encoded_value>.

5. Select an Alerting profile from the drop-down list.

   

6. Click Send test notification.
7. When the test completes successfully, Save changes to the notification.

You're ready to use the webhook to trigger automated flows, including steps such as sending alerts and initiating incidents, though we always recommend testing before putting things into use.

The trigger has the following outputs you can use as inputs to steps further along the flow.