Moogsoft Incidents

Flow Designer has a Moogsoft Incidents trigger and built-in Moogsoft steps to help you integrate Moogsoft into your alert management and incident response flows.

Moogsoft Incidents Steps

The following steps are available:

  • Add External Incident: Add an external incident record to a Moogsoft Incident.
  • Add Comment to Incident: Add a new comment, or update an existing comment for a Moogsoft Incident.
  • Get External Incident: Get an external incident associated with the Moogsoft incident using the integration name.
  • Update Moogsoft Incident: Update a Moogsoft incident with information from xMatters.

Add External Incident

Use the Add External Incident step to add an external incident identifier to Moogsoft incidents through Flow Designer.

Add Comment to Incident

Use the Add Comment to Incident step to add a new comment, or update an existing comment to a Moogsoft incidents through Flow Designer.

Get External Incident

Use the Get External Incident step to get information about a specific external incident linked to a Moogsoft incident through Flow Designer.

Update Moogsoft Incident

Use the Update Moogsoft Incident step to update the status or assignee of a Moogsoft incident with information from Flow Designer. For ease of use, we recommend creating a custom user property that contains the email address associated with a valid Moogsoft account.

Moogsoft Incidents trigger

The built-in Moogsoft Incidents trigger initiates a flow when it receives a signal from a Moogsoft.

Add the Moogsoft Incidents trigger to the canvas

  1. Go to the Triggers tab in the palette, expand the App Triggers section, and drag the trigger onto the canvas.
  2. Double-click the trigger (or click the pencil icon).
  3. Set the authenticating user, and then copy the URL and Configuration Payload — you'll use these to set up a webhook in Moogsoft. Alternatively, you can create an integration user to use as the authenticating user.

  4. Click the Flood Control tab to edit the trigger's default flood control settings. For more information about these settings, see Trigger Flood Control.
  5. Click Done.
  6. On the flow canvas, connect the steps you want to run when xMatters receives a request to that URL.

You're now ready to configure Moogsoft to target the trigger.

Configure Moogsoft to send requests to the trigger URL

To have Moogsoft send alerts to the flow trigger, you need to configure a webhook and set it to use the trigger URL, and create a custom user property to connect your Moogsoft and xMatters accounts. You can also set the Moogsoft correlation engine to combine similar alerts into Moogsoft incidents.