View and manage shifts
The Calendar tab for each group allows you to review the shift schedule in a familiar daily, weekly, or monthly format. This view also allows you to interact directly with the shift schedule to add, remove, or modify shift series or occurrences.
You can use the calendar view to instantly see whether shifts overlap or if there are any times that are not covered by any shift. You can also use this view to see who is on call during each shift.
The calendar can be viewed in day, week, or month view. Additionally, you can use the navigation buttons to view the schedule in future timeframes.
The calendar provides navigation buttons that move the displayed schedule forward or backward in time (or to today). You can view shifts scheduled for any time in the future. However, you cannot use the calendar to view shifts that have already past.
The calendar can be displayed in a monthly, weekly or daily format. Click the corresponding button at the top of the Calendar tab to switch the view.
The monthly view displays a single month of the calendar. Each shift is displayed as a single entry with the shift name and start time.
Use the monthly view to get a broad overview of the shift schedule. If you would like to see if there are any gaps in coverage in the monthly view, ensure that you select Highlight Gaps.
Because shift end times are not visible in the monthly view, you may prefer to use the weekly view to build out complex shift schedules.
The weekly view provides an optimal view for building out shift schedules. It displays each shift on a weekly calendar, allowing you to visualize when each shift starts and ends, and to quickly see if there are missing areas of the shift schedule or if shifts overlap. This view also makes it easy to work with shifts that span multiple days, such as overnight shifts.
The daily view provides a summary of the day's shift schedule and allows you to quickly view the escalation timeline. Use this view when you want to see detailed information about the day's shift schedule or look up contact information for who is on call.
The calendar allows you to quickly identify times that do not have any members configured to receive notifications. This includes shifts that do not have any assigned members and times that are not covered by any shift.
Click a shift to view a summary of when it occurs. From this view you can modify the shift properties, including its name, recurrence, membership and holiday settings. For more information about managing shift details, see Schedule shifts.
The calendar allows you to create and modify some attributes of shifts, including their start and end times and recurrence options. The features of the calendar tab work in conjunction with the features on the shifts tab to allow you to build out complex shift schedules.
In some cases you can modify certain attributes of the shift schedule from the calendar tab or the shifts tab. For more information about building out a shift schedule, see Schedule shifts.
Click any empty space on the calendar to create a new shift occurrence at the selected time. This occurrence is associated with your time zone in xMatters (for example, if your time zone is '(UTC-0800) US/Pacific', that's also the time zone of the shift).
From here you can configure shift options such as the start time and duration, recurrence pattern (to create a series), and shift membership. For more information about configuring these values, see Schedule shifts.
When you work with the calendar in weekly or daily view, you can click and drag the handle at the end of a shift occurrence to lengthen or shorten its duration. You can also change the time at which a shift starts by dragging it to a new start time.
You can apply these changes to only the single shift occurrence, or to the entire series.
You can delete entire shift series or single shift occurrences from the calendar view. If you delete a single shift occurrence you may restore it later.
For groups with shifts created by users in multiple time zones, you might need to deal with the issue that Daylight Saving Time starts and ends on different dates around the world (or some places have no DST at all). xMatters automatically identifies when shifts might result in DST conflicts, and displays a message 30 days before the start of the conflict so you can plan ahead:
After you've updated the schedule to deal with any gaps or overlaps, you can click the x to dismiss it. This dismisses it in your browser — your colleague in London will still see it (and it reappears if you clear your cache). And, of course, we'll let you know in advance of the next DST mismatch if you still have shifts in your group that flag it as having a potential conflict.
Mary McBride is in London, England and her colleague, Ali Samara, is in Vancouver, Canada. Mary adds a shift from 12:00 AM to 12:00 PM and, because she's in London, xMatters associates the shift with '(UTC+0000) Europe/London'. Ali also adds a shift but, because she's in Vancouver, xMatters associates it with '(UTC-0800) US/Pacific'.
The shifts are all aligned with no gaps or overlaps until London observes the end of DST in October. This change results in an hour's gap on one end and an hour's overlap on the other until DST ends in Vancouver in November. xMatters displays the DST Change message, giving Mary and Ali time to plan for any gaps or overlaps.