Schedule shifts

The shift schedule defines when shifts are active and able to receive notifications. Use different shifts to represent your team's real-world schedule and to create on-call coverage during off-duty hours.

If your group is configured to use site holidays, you can create shifts that occur only on holidays. For more information about creating a holiday shift, see Schedule holiday shifts.

Once you have created the shift schedule, you may want to configure shifts to use escalations and rotations. These allow the first shift members time to respond to a notification before the remaining shift members are notified, thereby reducing the overall number of notifications sent to the group. For more information about configuring the escalation timeline, see Escalate alerts within a shift. For more information about defining shift rotations, see Rotate positions within a shift.

Create, delete, and rename shifts

You can create a new empty shift or you can copy an existing shift to reuse its members and escalation timeline. The group interface allows you to delete entire shifts or a single occurrence of a shift, which may help you adjust a shift schedule around special events.

Configure shift time frames

The shift time frame and recurrence options define when a shift is active and can receive notifications. The shift's recurrence options are based on common calendar applications you may already be familiar with; for example, you could define a shift to recur on weekend days, weekly on Fridays, on the 15th of the month, and so on.

Review the shift schedule

Once you have created the shift schedule, you may want to review it to see if there are gaps in coverage or shifts without assigned members. This helps you ensure that somebody will receive notifications regardless of when they are sent. You might also want to check out how DST changes affect your calendar.

Holiday and unscheduled shifts

There are some unique shift types in xMatters that are used differently than standard shifts. Holiday shifts are automatically scheduled for days that are defined as site holidays. Unscheduled shifts are shifts that have already completed but are left in the system so they may be viewed or copied.