Rotate positions within an on-call shift

Rotations allow you to periodically change the order of members in the escalation timeline. This helps you ensure that notifications are distributed more evenly among group members.

xMatters notifies shift members according to the order that they appear in the escalation timeline. When a timeline includes escalation delays, users that are located closer to the beginning of the timeline are more likely to receive notifications. xMatters notifies members in order until it encounters an escalation delay, and then waits for the escalation delay to elapse. At that time, if the notification has not been handled then xMatters notifies the members that occur after the delay.

Rotations have a meaningful effect only when they are used in conjunction with escalation delays. Shifts that do not use escalation delays notify all members at the same time regardless of the order of the members in the timeline. For more information about escalation delays, see Escalate alerts within a shift.

Rotation options

Rotations can be configured to occur first-to-last or last-to-first. Additionally, you can determine how often rotations occur and whether they are triggered by alerts, completed shifts, or elapsed time.

Configuring rotations

The Shifts tab allows you to configure the shift's rotation options and optionally exclude group member from the rotation.