Historical On Call report

As a supervisor, you might want to see details of your team members' on-call times so you can identify trends or coverage gaps, or so you can see how often a specific person has been on-call during a certain period. The Historical On Call report lets you export a spreadsheet (.xlsx file) containing up to 100 days' worth of historical data.

The date when the report began collecting data depends on your region: for instances based in North America, there is no data available prior to February 1, 2020. For instances in the European and Asia-Pacific regions, there is no data available prior to January 1, 2020. Because large on-call groups can't contain escalations or rotations, the Historical On Call report doesn't include data for on-call groups with more than 200 members. The report also excludes shifts that are longer than 30 days in duration.

Changes to shifts in progress

If you make changes to a shift after it's already started, the Historical On Call report includes those changes. When a shift is modified after it has started, the exported report contains all shift segment variations for the day the change is made.


Your company has two shifts: a daily 9 - 5, Monday - Friday shift, and a 24 x 7 shift. On Wednesday a new escalation is added to both shifts at 11:30 am.

When you generate the Historical On Call report for the week on Friday night, the exported report shows:

  • For the 9 - 5 shift: The Monday and Tuesday entries are unchanged. For Wednesday, there are entries for the segments prior to the escalation change and separate entries for after the addition of the escalation.
  • For the 24 x 7 shift: There are no entries for Monday and Tuesday as a 24 x 7 shift without escalations is excluded from the report. On Wednesday, the exported report contains shift segments from both before and after the escalation is added.

Interpreting report data

The wealth of data included in an exported Historical On Call report can seem somewhat daunting. For tips on using pivot tables to correlate and parse the data in the report, see this helpful article on the xMatters Support site: Making the most of your Historical On Call report data