Update incident details

The Incident Console includes information to help the incident commander and other resolvers understand at a glance what the current state of the incident is, which services or systems are affected, and the impact on customers. This information includes a summary and description of the incident, the incident's status and severity, and its impact duration.

As an incident progresses, you can update these details to keep resolvers up-to-date, and to preserve an accurate record of the incident's progress in the timeline. When you update an incident's status, severity, impact duration, or incident commander, xMatters prompts you to provide a rationale for the change. This justification is also recorded to the timeline to support post-incident analysis and reporting.