Update incident details

The Incident Console includes information to help the incident commander and other resolvers understand at a glance what the current state of the incident is, which services or systems are affected, and the impact on customers. This information includes a summary and description of the incident, the incident's status, severity, and impact duration, as well who is responsible for the various roles in your incident resolution process.

As an incident progresses, you can update these details to keep resolvers up-to-date, and to preserve an accurate record of the incident's progress in the timeline. When you update an incident's status, severity, impact duration, or owner, xMatters prompts you to provide a rationale for the change. This justification is also recorded to the timeline to support post-incident analysis and reporting.