Update incident details

The top of the Incident Console includes information to help the incident commander and other resolvers understand the current state of the incident at a glance. This information includes the incident summary (its title), status, severity, and impact duration. A specific 'Details' section may include a longer description of the incident and specific incident properties and their values.

As an incident progresses, you can update this information to keep resolvers up-to-date, and to preserve an accurate record of the incident's progress in the timeline. When you update an incident's status, severity, or impact duration, xMatters prompts you to provide a rationale for the change. This justification is also recorded to the timeline to support post-incident analysis and reporting.