Notifications report

The Notifications report provides an overview of all notifications within the system, and can be used to monitor system activity during periods of load. The report contains data when the system is busy creating and delivering notifications.

Pending Notifications report

A notification will be included and displayed on the report when it meets the following conditions:

  • The event to which the notification relates must be active in the system.
  • The notification must have been created; i.e., the system components, including the device engine and protocol provider, must be properly configured, and the notification must have been identified as a non-duplicate.

A notification is removed from the report under the following conditions:

  • The notification is delivered by the device engine to the protocol provider. Note that this is usually signified by a "Provider Delivered " status returned by the device engine. In the rare event that no response is received from the protocol provider, the notification is removed when the User responds.
  • The notification has passed the maximum number of allowable retries configured for the device engine.
  • The notification is archived. xMatters archives data after seven days, and purges archived data 21 days after archiving it.