Detailed alert information

While the Alerts report provides a high-level look at every alert in your system, you can click an Alert ID to drill into the details of a specific alert.

The header for each alert shows alert-specific information and includes links to related incidents and the incoming signal that triggered the alert.

The header includes the following information:

Alert ID

The unique identifier created when the alert was initiated.

Started at The date and time when the alert started.
Initiator The name of the integration or ID of the person who initiated the alert.
Related Incident A link to the incident the alert is related to. Clicking the link takes the you to the Incident Console.

The relative priority level of the alert as set by the message sender. Higher priority messages have better access to notification resources relative to lower priority messages in the system. Available priority levels are:

Source The name of the workflow or integration.
Form The name of the form that triggers the alert. Note: Alerts generate by a Create Alert step do not have a Form value.


The elapsed time of the alert.

  • If the alert is active, the duration displays how long it's been since the alert started.
  • If the alert is terminated, the duration displays how long the alert was open.


The status of the alert. Status options are:

  • Active: The alert is active at the point in time the report is run.
  • Suspended: The alert was suspended at the point in time the report is run.
  • Terminated: The alert is complete at the point in time the report is run.
Duplicate If an alert can be duplicated, the Duplicate button appears in the header. The form is displayed with its properties set to the values of the current alert. You can adjust the values and resend it.
Sender Display Name If Sender Overrides are enabled for a form, the name set by the form designer is displayed.

If you're viewing the details of an active alert, the page periodically refreshes to provide an updated view or show any changes. This includes user delivery metrics, responses, comments, and group fill counts, along with any changes to status or other information in the header area.

To view more details about an alert, select one of the following tabs.

Data retention policies

Data in the following tabs is retained for a limited time, based on your pricing plan. Once the data has expired, the tab disappears from view. You can use the Export button to save Log or Conference information. As Timeline and Suppression information isn't included in the export, we recommend manually capturing this data if you require it. For example, copy and paste to a spreadsheet or document, print to PDF, or take a screen capture. Contact your administrator for the data retention limits specific to your company.