Detailed event information

The All Events report provides you a high-level look at every event in your system. If you want more information about a specific event, just click an Event ID to drill into the details.

The header for each event shows event-specific information and includes links to related incidents and the incoming signal that triggered the event.

The header includes the following information:

Column

Description

Event ID

The unique identifier created when the event was initiated.

Started at The date and time when the event started.
Initiator The name of the integration or ID of the person who initiated the event.
Related Incident A link to the incident the event is related to. Clicking the link takes the you to the Incident Console.
Priority

The relative priority level of the event as set by the message sender. Higher priority messages have better access to notification resources relative to lower priority messages in the system. Available priority levels are:

Source The name of the workflow or integration.
Form The name of the form that triggers the event.

Duration

The elapsed time of the event.

  • If the event is active, the duration displays how long it's been since the event started.
  • If the event is terminated, the duration displays how long the event was open.

Status

The status of the event. Status options are:

  • Active: The event is active at the point in time the report is run.
  • Suspended: The event was suspended at the point in time the report is run.
  • Terminated: The event is complete at the point in time the report is run.
Duplicate If an event can be duplicated, the Duplicate button appears in the header. The form is displayed with its properties set to the values of the current event. You can adjust the values and resend it.
Sender Display Name If Sender Overrides are enabled for a form, the name set by the form designer is displayed.

To view more details about an event, select one of the following tabs.

A quick word about your data...

Data in the following tabs is retained for a limited time, based on your pricing plan. Once the data has expired, the tab disappears from view. You can use the Export button to save Log or Conference information. As Timeline and Suppression information isn't included in the export, we recommend manually capturing this data if you require it. For example, copy and paste to a spreadsheet or document, print to PDF, or take a screen capture. Contact your administrator for the data retention limits specific to your company.