Subscribe to alerts

Subscriptions allow you to receive notifications about alerts even if you are not included as a recipient. This allows you to monitor specific alerts regardless of whether you were included directly or indirectly as a recipient in the original notification. You could use subscriptions to keep track of weather-related supply-chain disruptions in the Chicago office, network disruptions that have not been handled within 30 minutes, or all alerts that were generated from a specific workflow

When you create a subscription you define a set of criteria that tells xMatters which alerts you want to be notified about. You can also configure subscriptions to notify on you specific devices. This enables you to fine-tune which alerts you subscribe to and how you are notified, for example, you might want to receive an email about all network outages, but if the network outage is in your data center and has been unresolved or 45 minutes you may want a phone call on your mobile phone.

Before you can subscribe to a form, the form must be configured to allow subscriptions and you must have permission to subscribe to it.

You can subscribe to the predefined subscriptions that you have permission to access. The options presented in the user interface differ depending on the underlying configuration of the subscription.

To subscribe to alerts:
  1. Click your user name at the top-right corner of the page. A drop-down menu appears.
  2. In the drop-down menu, click Subscriptions.
  3. On the Subscriptions page, click the Add Subscription button, and then click the name of the form or alert domain that you want to subscribe to.
  4. On the New Subscription Details page, enter the following information:
    • Name: The name of the subscription
    • Description: Type a meaningful description that will help you later identify the purpose of this subscription
    • Notification delay: The number of minutes for xMatters to wait before sending you a notification. If the alert is terminated before this time elapses, then xMatters does not send a notification. This enables you to be notified only when alerts remain unresolved for a certain length of time. Set this value to 0 to be notified as soon as the alert occurs.
    • Criteria: xMatters sends you notifications only for alerts that match the specified criteria. For more information about setting the criteria for subscriptions, see Subscription Criteria.
    • Devices: Select the check box next to the types of devices on which you want to receive notifications for this subscription.
      • Expand the Mobile Text, Voice, and Email / Other areas to select specific devices in these categories, for example, you could expand the Voice area and then select Work Phone but not Home Phone.
  5. Click Subscribe.

You can adjust the subscription criteria, change the notification delay and adjust the devices that may receive subscription notifications.

  1. Click your user name at the top-right corner of the page. A drop-down menu appears.
  2. In the drop-down menu, click Profile, and then click Subscriptions.
  3. On the Subscriptions page, click the name of the subscription you want to modify.
  4. On the Subscription Details page, modify the fields that you want to change. For more information about setting the values of these fields, see Subscribe to a workflow alert.
  5. Click Save Changes.

If you no longer want to receive notifications from a subscription, you can unsubscribe.

To unsubscribe from alert notifications: 
  1. Click your user name at the top-right corner of the page. A drop-down menu appears.
  2. In the drop-down menu, click Profile, and then click Subscriptions.
  3. Locate the subscription that you would like to stop receiving notifications from.
  4. Deselect the check box in the Subscribed column next to the subscription name.

Advanced users may have permission to manage subscriptions from this page, including changing the subscription's owner, deleting a subscription, or subscribing others. For more information about managing subscriptions, see Manage subscriptions.