Receive and respond to notifications

Once you have configured and validated your devices, and your group supervisor or administrator has created groups, teams, and schedules, you are ready to receive notifications.

A notification is any message the system sends to a device to inform you that an alert requires your attention. Notifications include information about an alert, such as the time and location that an event or problem occurred. Some notifications ask you to respond — for example, to acknowledge that you have received the notification, take ownership of the issue, or run an automated remediation flow.

Depending on the situation and the device, the notification might require you to provide a more detailed response, such as:

  • OK – I’ll be there in 10 minutes.
  • OK – I’ll be there in 30 minutes.
  • I cannot respond to this situation.

xMatters administrators (or other users with the appropriate permissions) determine the response options available for each alert.

If you're using the web user interface, the icon at the top of the page lets you quickly see if you have any active alerts. Click on the icon to open your inbox.

The number of active alerts is updated every 5 minutes.