Receive and respond to alerts

Once you have configured and validated your devices, and your group supervisor or administrator has created groups, teams, and schedules, you are ready to receive alerts.

An alert is any message or notification the system sends to a device to inform you that an event requires your attention. Alerts include information about the event, such as the time and location that it occurred. Some alerts ask you to respond — for example, to acknowledge that you have received the notification, take ownership of the issue, or run an automated remediation flow.

Depending on the situation and the device, the alert might require you to provide a more detailed response, such as:

  • OK – I’ll be there in 10 minutes.
  • OK – I’ll be there in 30 minutes.
  • I cannot respond to this situation.

xMatters administrators (or other users with the appropriate permissions) determine the response options available in each alert.

If you're using the web user interface, the alert icon at the top of the page lets you quickly see if you have any active alerts. Click on the icon to open your inbox.

The number of active alerts is updated every 5 minutes.