View and respond to notifications in a browser

You can read and respond to notifications within the xMatters interface. The Inbox displays a list of alerts on the left side of the page and displays the contents of the selected message in a panel on the right side of the page.

To open your inbox, click the Alerts icon at the top of the page, beside your name:

You can also click the Inbox widget on your dashboard.

Inbox overview

You can sort the alerts that are displayed in the Inbox by the following:

• Newest First to display the alerts in chronological order, with the latest alert first.
• Active First to display the alerts that are currently active first. "Active" means alerts that are still active in the system, and which you are still involved in. Your association with an alert is usually determined by your response choice; if you acknowledge or accept an alert, then it will usually remain active for you, while ignoring or declining an alert will remove your association with it.

Alerts list

The alerts list displays a summary of each alert, and indicates whether you have responded. Click an alert to display its contents in the alert pane.

Response Status Icons

	A blank status indicates that you have not responded to this alert.
	You have responded to this alert by choosing one of the response options (for example:).

Alert pane

The alert pane displays the subject, sender name, and the time the alert was sent. The alert pane also displays the following information:

• Attachments: When the notification includes one or more attachments, a button at the top-right corner displays the number of attachments. Click this button to view the attachments.
• Response options:  You can respond to the alert by clicking one of the response options that are displayed below the message body.

Notifications related to alerts with low priority or high priority display a priority icon. Alerts with medium priority do not display a priority icon.

Priority Icons

	The alert was sent with low priority.
	The alert was sent with medium priority.
	The alert was sent with high priority.

Each alert displays an icon that represents the status of the alert that generated the notification.

Alert Status Icons

	The alert is active.
	The alert is inactive.
	The alert has been suspended.
	The alert has been terminated.

The alert pane also displays information about the alert that generated the message:

• The alert ID (If you have permission to view reports you can click the alert ID to view specific details about the alert.)
• A link to the device history window.
• The name of the form that generated the message.
• The name of the workflow or incident ID that generated the message.

Device History

The Device History window displays information about how xMatters has attempted to contact each of your devices to notify you about this alert. You can see how many times xMatters attempted to contact each device, whether the attempt was successful, and when the attempt occurred.

• To view the device history for an alert, click the View device delivery history link at the top of the alert window.
• In the Device History window, click View Devices to go to the user Devices page.