Manage incident playbooks

Playbooks offer Base and Advanced plan users a straightforward way to maintain and understand a standard set of tasks that all incidents should run through. For example, every incident that's created may require you to assign a scribe, identify the incident commander, and assess the severity and impacted services as first steps. When an incident is initiated, xMatters compares the incident's severity and impacted services with the playbooks you've configured. If the incident matches the playbook's conditions, the specified plays are automatically added to ensure the incident team has the steps and milestones available immediately when they open the Incident Console.

Screen capture of the Playbooks page with a list of created playbooks.