Incident stakeholders

The Stakeholders section of the Incident Console lets you clearly view and manage all stakeholders associated with the incident. A stakeholder is anyone who isn't an active resolver, but still requires regular status updates (for example, executives, partners, customer representatives, or website managers). Adding stakeholders to an incident in xMatters allows you to easily keep multiple groups informed throughout the resolution process with customizable email messages.

Base and Advanced plan customers can use this section to add new stakeholders, remove existing ones, and quickly send targeted email updates to keep relevant stakeholders informed throughout the resolution process.