Engage resolvers

The resolvers section of the incident console lets you see at a glance which subject matter experts are engaged in the incident resolution process. You can use this section to add additional resolvers as the incident progresses, renotify users or teams that haven't responded, and stop notifying people to engage if you've determined that you have all the resources you currently need to work the incident.

The Targeted column lists all the groups, dynamic teams, and users that were notified to engage in resolving the incident. The Engaged column identifies the users that accepted the request and are actively engaged, or it displays the notification status for each targeted resolver; how long ago they were notified, whether a response is pending, if there was no response, or if notifications to that responder were stopped.