Suspend, resume, and terminate events

There are many situations where you may want to temporarily pause event processing or manually terminate an event.


Terminating an event stops event processing and removes active notifications from the system. If a user responds to a notification from an event that has been terminated, the response is rejected. Terminated events cannot be resumed.


You may duplicate a terminated event to create a separate event with the same settings as the terminated event. For more information on duplicating an event, see Duplicating an Event.


Suspending an event pauses the event temporarily. Notifications that have already been created within the system are processed, but no new notifications are generated. Users can still respond to notifications that were sent by events that have been suspended.


You may want to suspend an event while you check for false alarms or give certain users time to respond, or pause an event while responders are unavailable.


Resuming an event restarts event processing from the point at which it was initially suspended. However, the current date and time is used for processing. If a suspended event is terminated by another application or mechanism (for example, by an integration), resuming the event does not result in any further activity.

From the events report you can suspend, resume or terminate selected events, or terminate all events that match search criteria. For more information about using the events report, see Recent Events Report.

The tracking report allows you to suspend, resume or terminate the individual event. For more information about using the tracking report, see Tracking Report.