Alerts report

The Alerts report gives you a window into all of the alerts in your system — both past and present — providing you with access to more of your xMatters data to support root cause analysis, address compliance requirements, and other important processes.

You can use the Alerts report to determine what happened with alerts related to a particular event or signal from a management system (based on an incident ID), and then use the link within the report to view alert details and drill into more detailed information about specific notifications. You can also suspend, resume, and terminate alerts via this report.

The following sections describe the actions you can perform in the Alerts report:

Consolidated alert reporting

To make it easier to access information about both current and historical alerts in your system, we consolidated the All Alerts and Recent Alerts reports into a single interface — the Alerts report. This involved bringing some existing features from the Recent Alerts report (such as the Timeline and Log reports) into the Alerts report and updating the user interface and components of the Alerts report to include the same data presentation. All of the functionality that was previously divided between the two reports is now available in one place.

A quick word about your data...

Prior to extending our data retention capabilities, the default storage limits were 30-days of runtime data and 60-days of archived data. When we began populating your historical data in October 2018, we maintained whatever information was available in your system at the time, so your initial experience with the Alerts report will be unique to you and your system. Data that was purged before data retention was extended for your system is not available but, going forward, xMatters retains all of your alert data, along with historical on-call and notification history. This means that the Alerts report continues to grow in functionality and depth of presentable data, but also limits visibility to that data based on your pricing plan so you only pay for the data you need.