Receive and respond to alerts on the mobile app

You can use the xMatters mobile app for Android or iOS to receive and respond to alerts on smart phone devices.

When you receive an alert on the mobile app, you may be provided with different response options. Tap your response to select it from the list of available options.

The response option you select may be configured with a link to an external website, such as to a management ticket or a chat room. The mobile app will request permission to open the link in your device's web browser. Response options may also be configured to automatically connect you to a conference bridge.

Reply to a mobile app alert with a comment

You can include a comment when you respond to an alert in the mobile app. Use comments to record additional information about your status on the Tracking tab of the Events report.

Response redirects to an external link

If the response you selected includes a response redirect to an external link, you will need to grant the xMatters mobile app permission to open the link in your device's web browser.

Join a conference bridge

When you receive a notification to join a conference bridge on the mobile app, one or more of the response choices may be configured to automatically connect you to an xMatters conference bridge. For external bridges, you’ll need to dial in to join the conference.

Tutorial Videos

See the tutorial videos below for more information on receiving and responding to messages with the mobile app.

Android (1:38)

iOS (1:38)