Manage services

In xMatters, the Service Catalog lets you define the business, technical, and external services performed by, within, or available to your enterprise – and the teams supporting them. This allows you to see at-a-glance if any of your services are impacted by incidents and easily identify and contact who's responsible when there's an issue.

For each service, you can assign a group as its owner — a group can own multiple services, but each service can only have one owner. When an incident occurs that impacts the service, you can search for that service as a recipient. This allows you to send notifications based on the impact that an incident has without needing to know the name of the group or user who is responsible for each service at the time of the incident.

The following sections describe the actions you can perform in the Service Catalog: