Event Flood Control

During an event flood, the first events to arrive typically contain the details you need to identify which of your systems needs attention. Subsequent events that are generated during a flood add a lot of extra noise and they can result in processing delays if you exceed your licensed number of events per minute.

Event flood control reduces the number of events that are generated in xMatters when you experience a flood or event storm from one or more of your systems. This feature compares incoming event requests to recent events and suppresses correlated events that occur in too close succession to one another. These suppressed events aren't queued for processing and don't count against your licensed number of events per minute, which allows events from other sources to flow through xMatters without lengthy processing delays.

The initial release of event flood control includes a company-level default Event Rate Filter for all inbound integrations. This default filter is based on our analysis of actual customer event flood data and provides a balance of effective protection against sudden influxes of events, while allowing real traffic to proceed as normal.

This feature relies on improvements we're making to our hosting service, which means it will be available on different dates depending on your hosting region. Customers in North and South America will be able to opt-in to this feature in January 2019. For customers in all other regions, to enable event flood control for your company, contact xMatters Client Assistance.