Manage your devices

The xMatters web user interface makes it easy to create, modify, and organize the devices xMatters uses to contact you. Devices include voice and text phones, email addresses, pagers, mobile apps and more.

You can configure when xMatters contacts each of your devices, enabling you to receive notifications on the most appropriate device according to your schedule. You can also configure the device order and setting delays between devices to ensure that you have time to respond to a notification on one device before xMatters notifies the next device. By combining these features you can minimize notifications to disruptive devices while ensuring that you don't miss important events.

Some organizations synchronize device data with external systems such as an HR database. If your organization does this, you may need to update your device information in the external system so it is not overwritten by the data synchronization process.

Add and remove devices

The following sections describe how to add, remove, test, and deactivate your devices.

Customize how xMatters contacts you

The following sections describe how to refine device notification settings so that you receive notifications on the most appropriate device according to your schedule, the importance of the notification, and how long xMatters has been attempting to contact you.

If a device is targeted directly, such as when a device is a member of a group or if you add a device as a direct recipient of a message, xMatters ignores any configured timeframes, priority settings, and delays, and sends the notification to the device immediately.

Set a device to be failsafe

xMatters contacts failsafe devices in some situations when you do not have any other devices that are configured to receive notifications.

When you set a device to be failsafe, you may receive notifications on the device outside of its active timeframes. This happens when a notification is sent to a group you belong to that is configured to use failsafe devices, and you do not have any other devices with an active timeframe. The failsafe setting does not apply when you are targeted directly by a notification or if the group is not configured to use failsafe devices.

To set a device to be a failsafe device:

  1. Click your username at the top-right corner of the xMatters web user interface.
  2. In the drop-down menu, select Devices to display your device timeline.
  3. Locate the device and click on the More Options menu (the three vertical dots at the far right of a device row).
  4. Select the Set as failsafe device checkbox.

Advanced device settings

The following sections describe some advanced configuration settings for devices.