
Define company details
You can define the details for a company using the Company Details page (accessed via the Admin tab). Depending on your permission level, you may not be able to view the Company Details page, or you may not be able to view all of the settings on this page.
Changes to these fields may take up to five minutes to take effect. Consider this delay when attempting to fine-tune any settings, especially those that involve timing during outbound phone calls.
Setting |
Description |
Company Logo |
Allows you to configure the logo that appears on the company login page and in top left corner of the user interface once logged into xMatters. The company login page is accessed by including the company name in the logon URL, for example, https://mycompany.na1.xmatters.com. The company logo is displayed 70 pixels high and up to 270 pixels wide, and appears on a white background. Larger images will be scaled down to these dimensions. To maximize the size of your logo on the login screen, use a version of your logo that is short and wide, and crop white space from the top and bottom of the image. For best results on retina screens, upload an image that is 140 pixels high. You can upload any image file of type .jpg, .jpeg, .gif, and .png that is 250KB or smaller.
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Outgoing Caller ID |
Specifies the phone number to display on phones that have the ability to show caller ID information for incoming calls. Setting the caller ID can help recipients recognize that they are receiving a notification from xMatters. If your company is configured to allow users to call in to xMatters to check their messages, you may want use the call-in number as your outgoing caller ID. For more information about configuring the outgoing caller ID, see Configure outgoing caller ID. |
Specifies the email sender display name shown in the "From" field of email notifications. Setting the Email Sender Display Name helps recipients recognize that the notification is from xMatters, and reduces the number of notifications that are marked as spam. Example: If the email is sent from "no-reply@company.xmatters.com" and the Email Sender Display Name field is set to "MyCompany Alerts", then the email sender address is "MyCompany Alerts <no-reply@company.xmatters.com>". Most email clients display this as "MyCompany Alerts".
It's also possible to customize the prefix of your xMatters email address (the part before the '@' symbol). This is useful if you've got multiple xMatters companies that you'd like to distinguish between, such as BCM and IT instances, or non-production and production environments. To customize the prefix of your email address, contact xMatters Client Assistance. |
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SAML Configuration |
Allows you to configure SAML 2.0 settings for your xMatters deployment. For details, see Configure Single Sign On with SAML. |
Phone Prompt |
Enables company-specific phone prompt settings. These settings determine when and how users hear the xMatters prompts when the system calls them with a notification. To access or change these settings, select the Override Global Setting check box, and then specify the following:
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Phone Extensions |
Enables company-specific phone extension settings These settings determine when and how users hear the xMatters prompts when xMatters calls them on a system that uses telephone extensions. To access or change these settings, select the Override Global Setting check box, and then specify the following details:
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CPA Parameters |
Enables company-specific Call Progress Analysis (CPA) parameter settings. You can adjust these settings to fine-tune the way xMatters detects whether it has reached a person or machine when placing a telephone call. Note that changing these settings may take up to five minutes to take effect. To access or change these settings, select the Override Global Setting check box, and then specify the following details:
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CPA Events |
Enables company-specific Call Progress Analysis (CPA) event settings. These settings determine how xMatters behaves when it detects a CPA event during an outbound phone call. The list below identifies all of the possible events that can trigger specific workflow in xMatters, and the default behavior. To access or change these settings, select the Override Global Setting check box, and then select the CPA events that you want xMatters to recognize and act on. By default, all of the listed events are active, meaning that xMatters will react whenever it detects one. Any events that are not selected are ignored during call progress; xMatters treats these events as though "human" was detected:
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Beep Detection |
Enables company-specific beep detection settings. These settings determine how xMatters listens for and processes the tones that indicate it has reached a voice mail process that is beginning to record a message. To access or change these settings, select the Override Global Setting check box, and then specify the following details:
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Web Session Timeouts |
Enables company-specific web session timeout settings. These settings determine the length of time a user can remain inactive in a web session before the session expires, and if select reporting pages are excluded from timeouts.
The option to exclude reporting pages from web session timeouts is enabled by default for companies existing before the 5.5.137 release of xMatters. |