Manage users

Every person in the xMatters system is a "user" defined by a set of details, including ID number, username, login password, and more. Each user has a set of permissions that define the features to which they have access.

The Users page

The Users page displays a list of all the users in the system that you have permission to view. You can use the search bar and filters to refine the list of displayed users. For example, you can find users that need to add, test, or update their devices, or users that don't belong to any groups. You can also export the list of currently displayed users and all of their data to a spreadsheet.

Users with similar roles and permissions to yours may see different results because the Users page does not display all of the users that exist in your deployment. Instead, it displays all the users you supervise, and any users assigned to roles that your role has permission to view (even if you would not normally be able to see those users based on their roles alone). For example, if two Person Supervisors both directly supervise the same number of users but also had permission to view people based on their roles, each supervisor would see a different number of users.

The following sections describe the actions you can perform on the Users page: