Status page details

You cannot change the visibility of a status page after you create it.

If your organization has an Advanced plan with xMatters, you can choose to set a status page's visibility to Public at the time of creation. Unlike the Internal status pages where only users with xMatters accounts can access it, anyone with the page link can access public status pages.

Public status pages are identified by the Public label beside its name.

Internal status pages

Click the name or description at the top of a status page to modify them.

Public status pages

Click the Settings button at the top of a status page.

Under General Settings, you can update the page's name and description.

The read-only display is a user-friendly view of the status page that incident resolvers and other stakeholders can easily reference to know the status of incidents and services relevant to them. Through the use of recognizable iconography, color, and text, the read-only display is designed for users to easily identify the severity of the problem and immediately work on mitigation and resolution.

Users viewing the read-only display can subscribe to status page updates.

To view the read-only status page, click the URL at the top of the details page. You can also share the permanent link to other users from the main Status Pages list.

As a stakeholder, you can find out at a glance if your system operations are at full health when you see a green banner displayed at the top of the page stating All Services Operational. The banner appears when there are no active (Open, In Progress, or Mitigated) incidents on the status page and all its services have the Operational status.

To subscribe to status page updates, you must be on the read-only status page display view.

To subscribe to the status page and receive notifications whenever incidents on this status page are updated, click Subscribe to Updates on the read-only status page view. Notifications are sent to your active devices using your configured device availability. You can view your status page subscription on the Subscriptions tab of your user profile or on the main Subscriptions page direct from the side navigation menu.

To unsubscribe from the status page and stop receive notifications whenever incidents on this status page are updated, click Unsubscribe from Updates on the read-only status page view. The status page will be removed from the Subscriptions tab of your user profile.

To delete a status page, find it on the main Status Pages list and click its options menu (vertical ellipses icon) and select Delete.

To add or remove services:

1. In the Services section, click Manage.



2. Do one of the following:
   • Search: Search and select an existing Application-type service to add to the status page.
     • If you don't see the service you need, you can add a new one from this dialog window.

     

   • Remove: Click the X next to the name of the service you want to remove from the status page. (This does not delete services from the Services Catalog.)
3. Click Save.

To update the status of a service:

1. In the Services section, find the service and click its status.
2. Select a different status from the drop-down menu. You can assign the following statuses to a service on the status page:
   • Operational
   • Under Maintenance
   • Degraded Performance
   • Partial Outage
   • Major Outage

These statuses can be interpreted and assigned to services on a status page according to the best practices of your organization. The status of a service can differ between status pages.

You can initiate a new incident or add an existing active incident to a status page.

Initiate a new incident and add it to a status page

When you initiate a new incident on a status page, an xMatters incident is also created and displayed on the Incidents list and have its own Incident Console. The two incidents are linked together by a shared incident ID, but any updates made to one of the incidents do not affect the other incident.

1. On top of the page, click Add Incident.
2. From the drop-down menu, select Trigger an Incident.



3. On the Trigger an Incident side panel, fill in the following fields:
   • Summary: Short overview of the incident
   • Severity: Severity level of the incident.
   • Status and Status Message: Status of the incident and a short message that gives context to the selected status.
   • Impacted Services: Services that are impacted by the incident. You can only select services that are already on the status page.

   

4. Select the Notify Subscribers checkbox if you want to send a notification about the creation of this incident to status page subscribers.
5. Click Initiate and Add to Page.

Add an existing active incident to a status page

When you add an existing incident to a status page, it is linked to the original xMatters incident with a shared incident ID. Any updates made to the status page incident do not affect the xMatters incident and vice versa.

1. On top of the page, click Add Incident.
2. Type the summary or ID of an existing active (Open, In Progress, or Mitigated) incident.



3. On the side panel that appears, the fields are pre-filled with information from the existing incident. You can choose to modify them or leave them as is.
   • If the existing incident has impacted services, only services already on the status page will be carried over.

   

4. Select the Notify Subscribers checkbox if you want to send a notification about adding this incident to the status page to subscribers.
5. Click Add to Page.

1. Find the incident on the status page and click Edit Incident.
2. Set or edit the incident's details as required.
   • If you change the incident status, you must provide an accompanying message with a short progress update. This appears on the status page as an incident status update.

   

3. Select the Notify Subscribers checkbox if you want to send a notification about the incident update to status page subscribers.
4. Click Save.

1. Find the incident on the status page and click the drop-down button beside Edit Incident.
2. Select Remove Incident.
   • Removing the incident from the status page will permanently delete its details and status updates from the system, but the linked xMatters incident will be unaffected.

   

3. On the confirmation dialog, click Remove.

Incident status updates provide stakeholders with useful context on changes to an incident's status. For example, if you revert an incident from Mitigated status back to In Progress, you can provide a short update to explain the status rollback by including a status message saying: "Customers have reported that the web store is down."

To add an incident status update:

Edit the incident and change the status on the side panel. Select the Notify Subscribers checkbox if you want to send a notification about the new status update to status page subscribers.

You can also click the drop-down button beside Edit Incident and select Add Status Update to open the side panel.

Once you save your changes, the new status and accompanying status message will appear at the top of the incident's status updates. Status updates are listed in chronological order from newest to oldest based on time updated.

To edit an incident status update:

1. Click the status update options menu (vertical ellipses icon) and select Edit Status Update.



2. Modify the Incident Status, Timestamp, and Status Message as required.
   • Status updates ordered from newest to oldest based on time updated, so the position of an edited status update may change if the timestamp is updated.

   

3. Click Done.

To remove a incident status update:

1. Click the status update options menu (vertical ellipses icon) and select Remove Status Update 
   • You can also remove a status update from the Edit Status Update modal.
   • If you remove the latest status update, the incident status will revert back to the status selected in the previous update.
   • If the incident only has one status update, you cannot remove it.



2. On the Remove Status Update dialog, click Delete.

Once an incident's status has been updated to Resolved or Rejected, it is moved to the Incident History page.

To view resolved or rejected incidents, click Incident History at the top of the status page.

From the Incident History page, you can still edit an incident and change its status. If you change the incident status back to active (Open, In Progress, or Mitigated), the incident will be moved back to the main status page.