Manage stakeholder users
Incident stakeholders are different than users with the Stakeholder license type. Any user (regardless of license type) can be added as a stakeholder to incidents in xMatters.
Stakeholder users are people you want to keep informed (for example, executives, partners, or customer representatives), who don't need to take action during the response process. Users with a Stakeholder license type can be assigned the same roles and permissions as full users and they can access information in the web user interface and mobile app, but they cannot respond to any notifications they receive.
To enable this feature in your Base or Advanced plan, contact us.
If you have this feature enabled in your xMatters instance, you can assign stakeholder licenses when you add new users or change the license type of existing users by modifying their user details.
To assign stakeholder licenses when you add users, do one of the following:
- Select the Stakeholder license type when you add a new user.
- Specify STAKEHOLDER_USER as the license type when you upload users.
If you need to view a list of users with the Stakeholder license type you can filter the Users list to view this information.
To view Stakeholder users:
- On the Users page, click the Filters drop-down menu and select License Type.
- Click the License Type filter and select Stakeholder.
If you need to export the user list, you can determine the license type of each user through the License Type column.
Users with the stakeholder license type can be clearly identified by the STAKEHOLDER label next to their name or device in the Recipients and Resolvers selectors, and in Groups. This allows you to clearly see any users who can receive, but not respond to, xMatters notifications when composing messaging or configuring group shifts.
The STAKEHOLDER label is not applied to groups, even if the group contains a stakeholder user.