Manage stakeholder users

Stakeholder users are people you want to keep informed (for example, executives, partners, or customer representatives), who don't need to take action during the response process. Users with a Stakeholder license type can be assigned the same roles and permissions as full users and they can access information in the web user interface and mobile app, but they cannot respond to any notifications they receive, act as an incident resolver, trigger forms that send messages, or initiate incidents or flows.

As of April 21, 2022, Stakeholder users are available for all new instances with a Base or Advanced plan; if you have an older Base or Advance plan instance, you can enable the ability to assign user licenses by contacting us.

Incident stakeholders are different than users with the Stakeholder license type. Any user (regardless of license type) can be added as a stakeholder to incidents in xMatters.