Identify impacted services

The Impacted Services section of the Incident Console lists services reported as affected by the incident. You can use this section to easily review information about the services, such as their owner, description, type, tier, if they're reported in any other active incidents, when they were last changed, and if their owner is engaged as a resolver. You can view service dependencies for the incident, explore its potential root cause, and identify if any services were recently changed.

Impacted services are reported when an incident is initiated, but can be updated as the incident progresses.

Screen capture of the Incident Console with the Impacted Services section highlighted.

Impacted services information is also included in the Incidents list, resolver notifications, stakeholder updates, incident exports, and the Post-Incident Report.