Flow trigger forms
Flow trigger forms support incident resolution workflows and allow users to trigger a flow by submitting a form.
After you create a flow trigger form in your workflow, you can associate it with a Flow Designer trigger for the action you want to take, such as initiating an incident or running an automation during an incident.
You can associate a flow trigger form to an Incident Initiation trigger to allow users to initiate an incident by submitting a form from the Initiate Incident button on the Incidents list, the Initiate Incident widget, the xMatters mobile app, or from within chat apps connected to xMatters.
You'll need to connect an Initiate Incident step to the trigger and a Create Alert step to notify resolvers; add any other steps you want to run when the form is submitted (for example, creating or updating records in other systems or posting to a status page). Properties from the flow trigger form become outputs of the incident initiation trigger that can be passed to steps further down the flow.
Automations typically represent common tasks related to incidents such as notifying resolvers, sending alerts, and creating service desk tickets. You can also build automations related to impacted services such as rolling back a previous deployment, running health checks, and collecting logs for information purposes.
Properties from the flow trigger form and the details of the incident from which the automation was triggered become outputs of the incident automation trigger that can be passed to steps further down the flow.
Flow trigger forms only include the Layout tab. The form layout is very flexible and easy to modify. You can add and rearrange form elements and properties using drag-and-drop, and sections can be removed with one click. For the sections that can be added to a flow trigger form, see form sections.