Manage groups

In xMatters, you can use groups to organize people with shared skills or responsibilities. Groups may be simple collections of members or they can have complex shift schedules, escalation timelines, and rotations that determine how and when each person should be notified. For more information about groups and configuring on-call schedules, see Manage on-call schedules.

The Groups page displays a list of all the groups that you have permission to view. The groups list displays information about each group, including the group name and description, whether it's active or inactive, a summary of its shift schedule, and warning badges when a group or shift doesn't have any members yet.

The following image illustrates how groups may appear on the Groups page:

  • Both the Cleaning Staff and Customer Service groups contain multiple shifts and are active.
  • One or more of the shifts in the Customer Service group does not have any members, so it displays a warning badge next to its schedule information.
  • The Delivery group displays a warning badge next to its name because it does not contain any members.
  • The Executives group uses a 24x7 shift, but is inactive and therefore cannot receive notifications.

You can use the search bar and filters to refine the list of groups displayed in the table. For example, you could view only groups that you supervise, groups that have no members, or groups with a keyword in their name or description. You can also export the list of currently displayed groups to a spreadsheet file.

The following sections describe the actions you can perform on the Groups page: